REFUND POLICY

Please choose carefully as we do not normally give refunds if you simply change your mind or make a wrong selection. Please note that Sharp Electronics Group reserve the undisputed right to reject any goods deemed non-compliant with return policy criteria.

RETURNS POLICY

Any products, which are damaged, or defective, delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the customer’s order, may be returned to SEG* within 7 days of delivery.

The customer may otherwise return products to SEG* and obtain a credit:

· Except for specially purchased products, products specifically tailored for the customer’s requirements, I.T. consumables, computer hardware, furniture, canteen products which may not be returned;

· Provided that it does so within 7 days of delivery and a return authorisation is obtained from SEG *.

· Provided that the products are in their original packaging, unopened, of a current make and model, and otherwise as new and in a saleable condition;

· At the customer’s own expense, or to the customer’s account; and

· On the basis that risk in the products remains with the customer until SEG* and that receive the products a restocking or return fee may be charged.

· Any goods returned with a carton that has a “broken vendor seal” or “broken security seal” will either be rejected for credit or can incur a non-negotiable 15% re-stocking fee.

RETURNING GOODS

Return procedure:

· All goods returned to SEG* must have an R.A**. Form printed clearly and is visible outside the box (do not write directly on any cartons).

· All goods returned without a valid R.A**. Form will be rejected and returned to the sender.

*Sharp Electronics Group known in document as SEG.

** Return Authorisation known as R.A